Toll Free: 877-340-0129

Frequently Asked Questions

Customers often ask questions about the services provided by us at Tarheel Trauma Techs, LLC. We would like to pass those on to you with the answers provided, to help you in making the decision to hire us for your needs. Please check back for updated questions and answers as they arise.

Question: How long does it take to clean a crime scene?

Answer: There is no predetermined amount of time for each specific crime scene cleanup. Typically, a suicide scene will take each technician six to ten hours for the cleanup process. A murder or decomposition may take our technicians fifteen to twenty hours. A serious gross filth residence may take eight to twenty-five hours of work. There are too many variables involved to give a precise estimate, without first viewing the actual scene.

Question: Can you completely remove my odor problem or an odor associated with death?

Answer: In most situations, our technicians can remove 100% of any odor. However, extreme situations may only allow the removal of 90% of the odor, leaving the other 10% to dissipate over a short period of time.

Question: Are the chemicals you use safe for my family or co-workers?

Answer: Yes, completely safe. We use OSHA compliant and hospital grade chemicals, which can be used in any household, business or restaurant environment.

Question: How quickly can you respond to a trauma scene?

Answer: There are a number of variables that will affect our response time. Prior to commencing a cleanup process, the site must be evaluated. This is a vital process that ensures proper pricing and complete knowledge of the work to be done. Our team will then contact you to discuss the procedure and a team of technicians dispatched within an hour of notification. Once the crime scene has been released by the medical examiner or detective, and depending on the location, the cleanup process is typically commenced within 24 hours.

Question: Why should a professional bio-recovery company be called to do the clean up? Why not just do it myself or call a janitorial service?

Answer: Most mop and bucket cleaning services personnel are not trained or equipped to handle biohazardous wastes such as blood or bodily fluids. Also, the possibility that other hazardous materials may be encountered during the clean-up process is possible. Removal of biohazardous waste is dangerous. Without being able to determine which spill is infected with disease, extraordinary precautions must be taken. If a company is not properly equipped with special training, precautions, equipment and protective suits, an individual or employee could pick up a contaminant of disease or chemical hazards, and unknowingly spread it to his or her family.

Question: How do you recognize a competent bio-recovery company?

Answer:  As in any profession, quality varies. Its technicians will be professional in attitude and appearance. These technicians will be sensitive to the nature of each scene and the people around them. They will work closely with the property managers to reduce the emotional stress related to the scene, discourage publicity and be helpful in assuming as much of the role of dealing with the insurance company as possible. A competent company will be knowledgeable of disease, pathogens, sanitizers, disinfectants, sterilants, deodorants, techniques, devices, and regulations to help them to successfully deal with each unique situation. Using special equipment, chemicals, and protective suits, these specialists isolate, clean, disinfect each surface, and decontaminate properly. Upon completion, the collected waste is transported for appropriate disposal at a licensed facility.

Question: What is the correct fee for bio-recovery workers to charge?

Answer: No two companies are going to give the same exact figures for cleaning; it depends upon their business experience, their resources, and the scene itself. What is important is that their fees are fair and customary for this line of service. It is easy for the public to forget that Trauma Workers are exposed to HIV, Hepatitis C, and tens of thousands of other viruses, bacteria, and so on. An appropriate fee is therefore difficult to judge sight-unseen. The costs of running a business are great, in any case, and cleaners have bills to pay. So, “Fair and customary” is the key.

Question: How much do you charge?

Answer: We receive this question a lot. Unfortunately we can’t give an accurate price without seeing the scene first. It is similar to calling your auto mechanic and asking how much it is to fix your car because it is not running right. Until we know exactly what is involved, we won’t know our costs. The biggest factor in calculating our fees is how many technicians the job will need, how long they will be there, and how much biohazard disposal will be needed. Our prices are fair and reasonable.  We use a software program that prices the cost of the jobs, which most insurance companies are familiar with. This way we are not making up random numbers for cost.  We will apply self pay discounts and make payment arrangements for anyone that needs to pay out of pocket.

Question: Are bodily fluids that are exposed to the air still infected?

Answer: YES. The virus Hepatitis B is stable in dried blood for a minimum of 30 days at 25 degrees Celsius. Hand contact with blood-contaminated surfaces can transfer the virus through skin or mucous membranes.

Question: Are bodily fluids considered “hazardous”?

Answer: Yes. According to the Workplace Hazardous Materials Information Systems (WHMIS) Classification D, Division 3 “Biohazardous Infectious Materials “, viruses live in bodily fluids (Blood, Urine) and they are therefore considered to be toxic.